Booking Terms and Conditions

Cancellation fees may apply

Public holiday surcharges apply

Iv Infused reserve the right to terminate the appointment at any time, especially with inappropriate or disrespectful behaviour to any Iv Infused staff member. A client is to fill out and sign a mandatory waiver declaration before commencement of services for each individual’s first appointment. This will be provided this upon arrival to your appointment.
Please make the team aware before your appointment if you have any medical conditions or allergies, as this could affect the service going ahead. This is to make sure that this service is safe for you. Please disclose this also in the waiver. If we arrive to your appointment and any contraindications have not been disclosed beforehand, then the deposit will be forfeited.

Call Out Fees

We work within several areas of Ballarat, Maryborough, Avoca, and Ararat. If you are 30 minutes or more from one of these locations (also dependant on day and time), there will be a call out fee to be paid at the time of appointment. Please don’t hesitate to call us, to check if there is a charge for your area if you are unsure. Large pre arranged group bookings outside areas may have a discussion with staff for consideration of fee waived or reduced.

Call Out Fees – outside areas of operation

0 to 30 mins – $0
30 – 45 min – $39
45-60 min – $59 (Min of 2 person booking)
Over 1 hour $75 +

Cancellation

If you need to reschedule, please give us as much notice as possible. Cancelling or rescheduling your appointment within 24 hours of your appointment time, will lead to your deposit being forfeited.

Offers

Any offers are not to be used in conjunction with any other offer. Referral cards can only be redeemed with the physical copy of the card. Friend must be a first time client. Offer expires a month after the card was rewarded.

Group Bookings

A $150 deposit is required to secure booking. If a member of the group booking does not show $50 p/p will be forfeited. Please let us know in advance if there are additional people who will be included in the appointment, so extra time can be allocated to the booking.
Iv Infused reserve the right to terminate the appointment at any time, especially with inappropriate or disrespectful behaviour to any Iv Infused staff member.

A client is to fill out and sign a mandatory waiver declaration before commencement of services for each individual’s first appointment. Our nurse will provide this upon arrival to your appointment.
Please make the team aware before your appointment if you have any medical conditions or allergies, as this could affect the appointment going ahead. This is to make sure that this service is safe for you. Please disclose this also in the waiver and to your nurse. If we arrive to your appointment and any contraindications have not been disclosed beforehand, then the deposit will be forfeited.

BY COMPLETING THE BOOKING YOU ACCEPT THE TERMS OF SERVICE

*Public Holiday Surcharges May Apply*
*Call out fees and parking charges may be applicable*

I work within the areas of Ballarat, Maryborough, Avoca and Ararat. If you are 30+ minutes from areas of operation (also dependant on day and time), there will be a call out fee to be paid at the time of appointment and a min booking of two people
Please don’t hesitate to call us, to check if there is a charge for your area if you are unsure.
Please be specific on where I am able to park ahead of the appointment.
If you need to reschedule, please give us as much notice as possible. Cancelling or rescheduling your appointment within 24 hours of your appointment time, will lead to your deposit being forfeited.

Appointment cancellations

Your appointments and wellbeing are very important to us. At Iv Infused we understand that sometimes you may need to cancel your appointment and we appreciate notice in advance when that happens.
We require an $80 deposit p/p for all appointments, and $150 for Group bookings. We respectfully request at least 24 hours notice before cancelling your appointment. If your cancellation is less than 24 hours in advance, you will forfeit your $80 deposit. If a member of a group booking does not show $50 p/p will be forfeited